Frequently asked questions

Almost always a torsion spring breaking. Leave the door closed and see our spring repair page, or call us.

Every open and close wears the steel a little. Eventually it fatigues and snaps. Rust from salt air speeds that up near the coast.

Usually a snapped cable or a broken spring on one side, or a roller out of the track. Stop using it; see off-track repair.

A garage-door-rated lubricant on hinges, rollers and springs is fine. Avoid adjusting springs or cables yourself.

A stripped gear, a released trolley or a door that's too heavy because of a broken spring. See opener repair.

The safety sensors near the floor may be blocked, dirty or out of line. If cleaning them doesn't help, call us.

Yes. See remotes and keypads.

Rust through the panels, several damaged sections, or repairs every few months. We'll price a repair and a new door so you can compare.

Yes, 10% off new garage door installation. Mention it when you book.

Often. Associations commonly regulate color, style and windows, so ask yours first.

Yes. You get the price before any work begins.

Around the clock, every day of the year, holidays included.

Yes, all listed on our coupons page. Repairs get $25 off, installs of a new door get 10% off, and any completed repair or service includes a free safety inspection.

Yes, our workmanship carries a warranty and many parts have a manufacturer warranty. Your technician will explain what applies.

We have two offices, one on Donald Circle in Huntington Beach and one on Golden Circle Drive in Santa Ana. Both share the same 24/7 phone line.

All of Orange County, including Huntington Beach, Irvine, Anaheim, Santa Ana, Newport Beach and Mission Viejo. See the service area page.